FCCPC Dey Support CBN New Rule Wey Say ATM Failed Transaction Money Suppose Refund For 48 Hours

FCCPC Director of Corporate Affairs, Ondaje Ijagwu, talk say dem support CBN new policy wey talk say ATM failed transaction money go must refund inside 48 hours. Ijagwu talk say dis policy come after FCCPC own Consumer Complaints Data Report wey dem release for September, wey show say plenty people still dey face wahala with delayed or no solution for failed transactions. Dem record pass 3,000 complaints for banking sector for six months, and dem don recover over N10 billion for consumers from 30 different industries.

FCCPC Vice Chairman Tunji Bello describe CBN move as “timely and long-awaited correction to persistent consumer challenge.” Bello talk say dis policy match wetin FCCPC don dey fight for since long because dem dey receive plenty complaints about failed transactions. E add say dem dey praise CBN for this strong step wey go reduce wahala for consumers and help rebuild trust for financial services. FCCPC also talk say dis directive follow Federal Competition and Consumer Protection Act (FCCPA) 2018 wey dey stop unfair business and protect consumer rights.